5 Ways to reduce your refund requests Refund requests are part and parcel of having an online store and people request refunds for a variety of different reasons. Think about the way you shop. I know for myself, when I’m shopping online and there are a few styles I really like but can’t decide between, […]

The online landscape for businesses is changing rapidly. With business owners now able to launch an online store overnight, it has become important now more than ever, to build a relationship with your customers. But how do we do this? Say hello to your new best friend – data! Whether it be your site analytics, […]

Many online business owners and service providers will know that the foundation of building a brand and successful business is in providing outstanding value and customer service. But often we get caught up in the day-to-day tasks and the ‘doing’ and forget to invest time and effort in setting up processes, systems or training to […]