Refund policy

Effective date: 29 July 2026

This Refund Policy applies to courses, programs, coaching, strategy sessions, events, digital products and related services supplied by OSS Australia Pty Ltd trading as Jodie Minto.

It should be read together with our Terms of Service, the relevant sales page and checkout page, and any signed Coaching Agreement. Where an offer includes a specific refund guarantee, the conditions shown on that sales page will also apply.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to compensation for any other reasonably foreseeable loss or damage.

If a failure does not amount to a major failure, you are entitled to have the problem rectified within a reasonable time. If this is not done, you may be entitled to cancel the affected service and receive a refund for the unused portion.

Change-of-mind refunds

Unless a specific refund guarantee is stated on the relevant sales page, we do not provide refunds because you change your mind, do not use or complete the materials, no longer have time to participate, miss a session, experience a change in circumstances or do not achieve a particular result.

This does not limit any right or remedy available to you under the Australian Consumer Law.

Courses and digital products

Access to digital course materials may be provided immediately after purchase. Because these materials cannot be returned once accessed, purchases are generally non-refundable except where required by law or where a specific refund guarantee applies.

If you believe you made an accidental duplicate purchase or purchased the wrong offer and have not accessed the materials, contact us promptly at hello@jodieminto.com. Any discretionary refund will be considered case by case and is not guaranteed.

Coaching, programs and strategy sessions

Fees for coaching, masterminds, supported programs and strategy sessions are non-refundable for change of mind, missed sessions or non-attendance, unless the relevant sales page or signed Coaching Agreement states otherwise.

Not achieving the results, sales, profit, advertising performance or other outcomes you hoped for does not, by itself, entitle you to a refund. Results vary between clients and depend on factors including your business, products, pricing, market, resources, implementation, decisions and circumstances outside our control.

This does not limit any right or remedy available to you under the Australian Consumer Law.

Rescheduling, cancellation notice, session expiry and any minimum commitment are governed by the relevant sales page, booking terms or signed Coaching Agreement.

Where we cancel an individual session, we will ordinarily reschedule it or provide another appropriate remedy. Where we cancel an entire service or cannot deliver a substantial part of what was purchased, we will provide the remedy required under the Australian Consumer Law.

Payment plans

A payment plan is an agreement to pay the full purchase price by instalments. It is not a cancellable monthly membership unless expressly stated otherwise.

Choosing not to participate, access the materials or continue with the program does not cancel the remaining instalments. Outstanding payments remain due, subject to any rights you may have under the Australian Consumer Law or the terms of a specific written agreement.

Offer-specific guarantees

Some offers may include a voluntary refund or satisfaction guarantee. The sales page will explain the eligibility requirements, time limit and process for making a request.

To rely on an offer-specific guarantee, you must meet its stated conditions and contact us within the specified period. A voluntary guarantee is additional to, and does not replace, your rights under the Australian Consumer Law.

How to raise a concern

Email hello@jodieminto.com with your name, the course, program or service purchased, the purchase date, the issue you experienced and the outcome you are seeking.

We will review your request and respond within a reasonable time.