Terms of service

Effective date: 29 July 2026

These Terms apply to online courses, programs, coaching, training and related services supplied by OSS Australia Pty Ltd trading as Jodie Minto, ABN 19 661 994 707 (we, us or our).

By purchasing or using a Course or Program, you agree to these Terms, the relevant sales page and checkout page, our Website Terms and Conditions, our Privacy Policy and any additional terms provided before purchase. Together, these documents form our agreement with you.

The sales page and checkout page set out the specific price, inclusions, access period and support period for the Course or Program you purchase.

1. COURSE TYPES

Self-paced Courses

A Self-paced Course consists primarily of pre-recorded lessons, downloads and other digital materials that you complete independently.

Unless expressly stated on the sales page, a Self-paced Course does not include live coaching, individual feedback, direct support, community access or ongoing updates.

Live and Supported Programs

A Live or Supported Program may include scheduled calls, coaching, feedback, reviews, community access or other time-limited support. The sales page will state what is included and for how long.

Access to Course materials and access to live coaching, support or community may have different end dates.

The inclusion of live coaching, support or community does not mean that the accompanying Course curriculum will be updated during or after the live or supported period. Unless the relevant sales page expressly promises otherwise, Course materials may remain available in their then-current form without further updates after the live coaching or support period ends.

Where Course materials remain available after a Live or Supported Program ends, including where lifetime access was offered, those materials may later be retired or discontinued in accordance with clause 6.

2. BEFORE PURCHASE

You must be at least 18 years old, or have the consent of a parent or legal guardian, and provide complete and accurate information.

You are responsible for reviewing the sales page before purchase and ensuring that you have suitable internet access, technology and software.

Our Courses and Programs provide general educational information. They are not a substitute for independent legal, financial, accounting, taxation or other professional advice.

3. ACCESS PERIODS

Your access period will be stated on the relevant sales page or checkout page at the time of purchase.

Access may be provided for a fixed period, until a stated date, for the duration of a Program, or for the lifetime of a particular Course.

Lifetime access

Where a Course is sold with lifetime access, this means access for the commercial lifetime of that particular Course while we continue to host and make it available.

Lifetime access does not mean access for your lifetime, our lifetime or the lifetime of our business. It does not guarantee that the Course will remain available indefinitely or that it will always be delivered through the same platform.

Personal access

Your login and access are personal to you. You must not share your login, allow another person to use your account, copy or distribute Course materials, or sell, transfer or commercially exploit your access.

4. COURSE UPDATES

This clause applies to all Courses and Programs, including Courses that include or previously included live coaching, support or community access.

Unless the relevant sales page expressly promises a specified update or update schedule, we do not guarantee ongoing updates during or after any live coaching or support period.

Where your purchase includes access to future updates, this means that you may access any updates we choose to release during your access period. It does not require us to create future updates, maintain an update schedule, add new lessons or provide access to a separate future Course.

Platforms, software, laws, policies and industry practices may change after Course materials are created. Some information may therefore become historical or less relevant over time. You are responsible for checking current requirements before relying on it.

5. CHANGES TO COURSES AND PROGRAMS

We may make reasonable changes to a Course or Program, including changes to its name, structure, presentation, lesson order, delivery platform, resources, presenters, session dates or support platform.

We will not materially reduce the core service purchased without providing an appropriate alternative or remedy where required by the Australian Consumer Law.

6. RETIRING A COURSE

We may stop selling, updating, hosting or providing a Course, including Course materials that formed part of a Live or Supported Program, where we reasonably decide to retire or discontinue it.

This may occur because the Course is outdated, no longer reflects our current teaching, is replaced by another product, is no longer commercially viable, or because of changes to our business, technology, law, security or a third-party platform.

Fixed-term access

Where you purchased a fixed access period, we will ordinarily continue providing access until the end of that period. If this is not reasonably possible, we may provide access through another platform, substantially equivalent materials or another remedy required under the Australian Consumer Law.

Lifetime access

Where a Course was sold with lifetime access, we will ordinarily provide at least twelve months' written notice before permanently closing access.

During the notice period, you may continue accessing the Course in its then-current form. We are not required to update it, add new materials, provide coaching or provide support unless these were separately included.

You are responsible for downloading any materials that are made available for download before the closure date.

The ordinary notice period may not apply where urgent closure is required because of law, security, infringement, third-party platform failure or circumstances outside our reasonable control. Where reasonably possible, we will provide an alternative means of access or another appropriate remedy.

7. LIVE PROGRAM CHANGES AND CANCELLATION

We may reasonably change a scheduled date, time, presenter or delivery method. Where practicable, we will provide notice and a reasonable alternative, such as a rescheduled session, recording or replacement session.

If we cancel a Live or Supported Program before delivering all or a substantial part of the promised live services, we will provide a remedy required under the Australian Consumer Law. This may include rescheduling, an equivalent replacement service, a refund for the undelivered portion or a full refund where required by law.

Ceasing to sell or update completed Course materials, or retiring them after the applicable access period or notice period, is not the same as cancelling undelivered live coaching or support.

8. PAYMENTS

You must pay the price shown at checkout. You are responsible for currency conversion fees, payment provider fees and other third-party charges.

A payment plan is an agreement to pay the full purchase price by instalments. It is not a cancellable monthly membership unless expressly stated otherwise.

If a payment fails or becomes overdue, we may retry the payment, contact you, suspend access and take reasonable steps to recover the outstanding amount.

9. REFUNDS

We do not provide refunds solely because you change your mind, do not use or complete the Course, no longer have time to participate, miss a session, experience a change in circumstances or do not achieve a particular result.

Any voluntary refund guarantee will be explained on the relevant sales page and is additional to your rights under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

10. YOUR CONDUCT AND OUR RIGHT TO REMOVE ACCESS

You must behave respectfully and lawfully when using our Courses, Programs, communities and live sessions.

We may suspend or terminate your access where you:

• fail to make a required payment;
• share your login or Course materials;
• infringe our intellectual property rights;
• engage in abusive, threatening, discriminatory, unlawful or seriously disruptive conduct;
• breach another participant's privacy or confidentiality;
• misuse our Website, Course platform or community; or
• materially or repeatedly breach these Terms.

Where the issue can reasonably be corrected, we will ordinarily give you notice and a reasonable opportunity to remedy it.

We may remove you immediately where the conduct is serious, unlawful, creates a safety or privacy risk, involves intellectual property misuse, or materially affects us or other participants.

Where access is suspended or terminated because of your breach, you are not automatically entitled to a refund and any outstanding payment obligations continue. We will still provide any remedy required under the Australian Consumer Law.

11. INTELLECTUAL PROPERTY

We own or are licensed to use the intellectual property in our Course materials, Website and Services.

Your purchase gives you a limited, personal, non-transferable licence to use the Course materials for your own internal business education during your access period.

You must not copy, reproduce, publish, distribute, resell, teach, sublicense, upload or provide the Course materials to another person without our prior written permission. You must not use substantial Course materials to create a competing course or resource.

12. COMMUNITY, CONFIDENTIALITY AND RECORDINGS

Where community access or group sessions are included, you must respect other participants and keep confidential any private or sensitive information shared by them.

You must not record live sessions or distribute recordings or participant information without permission.

We may record live sessions for Course delivery, participant access, quality assurance or internal purposes. We will provide reasonable notice when a session is being recorded.

We will not use an identifiable participant's image, voice, confidential business information or testimonial for external marketing without appropriate permission.

13. RESULTS, EARNINGS AND FINANCIAL DISCLAIMER

Our Courses, Programs, coaching and Services provide business education, strategic guidance and general information only.

We do not guarantee that you will achieve any particular level of sales, revenue, profit, return on advertising spend, business growth or other financial result.

Any revenue figures, advertising results, testimonials, case studies or examples describe individual experiences only. They are not promises, guarantees or representations that you will achieve the same or similar results.

Your results depend on factors including your business model, products, pricing, margins, market, audience, advertising budget, skills, experience, resources, implementation, decision-making and circumstances outside our control.

Nothing we provide is legal, taxation, accounting, investment or financial product advice. You should obtain advice from an appropriately qualified professional before making decisions that require that expertise.

Nothing in this clause excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

14. THIRD-PARTY PLATFORMS AND SERVICES

We may use third-party course platforms, payment providers, community platforms, webinar software and other services. Your use of those services may also be subject to the provider's terms and privacy practices.

We do not control third-party platforms, but will take reasonable steps to address a disruption that materially affects delivery of a purchased service.

15. LIABILITY

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, we are not responsible for loss caused by your failure to implement information appropriately, your business decisions, inaccurate information you provide, your breach of law or platform policies, third-party services outside our control, or circumstances outside our reasonable control.

Where our liability can lawfully be limited, it is limited at our option to supplying the affected service again or paying the reasonable cost of having an equivalent service supplied again.

16. COMPLAINTS AND DISPUTES

If you have a concern, contact us at hello@jodieminto.com with your name, the Course or Program purchased, relevant details and the outcome you are seeking.

We will attempt to resolve the concern within a reasonable time. If it cannot be resolved directly, both parties agree to consider good-faith negotiation or mediation before commencing court proceedings, except where urgent relief is required.

17. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our Services, business practices, technology or legal requirements.

The terms applying to a purchase are generally those made available when the purchase was made. A later update will not retrospectively remove a material right or benefit already purchased unless you agree, the change is required by law, or the original agreement fairly permits the change.

Where a material change affects an active Program or existing access, we will provide reasonable notice.

18. AUSTRALIAN CONSUMER LAW

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law.

For a major failure with a service, you may be entitled to cancel the service contract and receive a refund for the unused portion, or compensation for its reduced value. You may also be entitled to compensation for other reasonably foreseeable loss or damage.

If a failure is not major, you are entitled to have the problem rectified within a reasonable time. If this is not done, you may be entitled to cancel the affected service and receive an appropriate refund for the unused portion.

19. GENERAL

These Terms, the relevant sales page and checkout page, our Website Terms and Conditions, Privacy Policy and any specific written offer form the agreement between you and us.

If any provision is invalid or unenforceable, it will be severed or read down and the remaining provisions will continue.

Our failure to enforce a right does not waive that right.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales, subject to any rights that cannot lawfully be excluded.

20. CONTACT

OSS Australia Pty Ltd trading as Jodie Minto
ABN 19 661 994 707
Website: www.jodieminto.com
Email: hello@jodieminto.com